Daniel Lozano

Daniel Lozano has extensive work experience in customer experience and operations management. Daniel currently holds the position of Head Of Customer Experience at Pangea Money Transfer, where they are responsible for leading and scaling a customer experience organization. Prior to this, they worked at Nu as a Customer Excellence Lead, focusing on customer-centric strategies and process improvement projects. Daniel also has experience at Asurion as a Manager of Customer Experience & Operations LATAM, where they supported business process improvement and managed call center and third-party operations. Additionally, Daniel has held positions at Citi as a Compliance and Control Manager, PAYBACK as a Customer Service and Vendor Manager and Business Analyst, and American Express as an Operations & Call center Coordinator and Disputes Gate team analyst.

Daniel Lozano received their Bachelor's degree in Marketing from Universidad Tecnológica de México in 2012. In 2023, they are expected to complete their Master's degree in Business Administration (MBA) from Universidad La Salle, A.C. Apart from their formal education, Daniel has also obtained several certifications. In January 2022, they received certifications in "A Toolkit for Giving and Receiving Better Feedback" and "Coaching Skills for Leaders and Managers" from LinkedIn. In October 2021, they obtained a certification in "Liderazgo creativo" from LinkedIn. Prior to that, in January 2021, Daniel obtained a certification as a "Bias Mitigation Certified Interviewer" from Asurion. In October 2018, they received a White Belt Six Sigma certification from Asurion, and in November 2017, they obtained a CITI Lean project management certification from Citi.