Account Manager, Marketing Suite

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base.

The Gorgias Marketing Suite includes Convert and AI Agent that helps our Merchants increase their conversion rate, grow AOVs, and reduce bounce rate. We’ve repeatedly proven that with Convert, Merchants can increase their GMV by more than 10% and get a 20x ROI.

We’re looking for a motivated sales person, ideally with experience selling a marketing tool to e-commerce brands. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue.

You will join a rapidly growing team and play a key role in launching new products.

What You'll Do

• As part of our Account Management team, your role will be cross-selling Convert and Sales AI Agent to our existing customer base
• You will be in a sales role, hold a quota, and be responsible for to hit your quota.
• You will demo existing customers on our Convert product, conduct ROI analysis, and own the closing process.
• You will have inbound leads routed by Customer Success and will sometimes outbound existing customers.
• You will be working primarily with marketing managers, CMOs, brand owners, and customer service managers.

Who You Are

• 2-3 years of sales experience as an Account Executive or selling directly to e-commerce brands in a closing role
• Demonstrated success in a fast paced and high volume sales environment
• Proven track record of meeting and exceeding quota
• Tech Savvy, you will act as a solutions consultant that can speak to how our products can help improve the CX experience and drive revenue
• Selling is something you love doing, you want to be coached and further develop your sales skills
• Ability to understand complex ideas and automate processes
• Active listener who can identify opportunities and leverage them
• Outstanding verbal, written, and presentation skills in English

Nice To Have

• Experience as an e-commerce founder running your own online store
• Experience working at a tech-start up
• Experience in marketing and knowledge of marketing trends and metrics
• Fluency in French

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!