Full-time · Ontario, Canada
Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.
Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.
As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.
Join us in our mission to deliver effortless support at every stage of growth.
The ideal candidate has a strong background as a BE Software Engineer and chose the SRE/DevOps route, understands Event/Asynchronous architectures and has a proven record of running large-scale Web/SaaS applications.
You understand how software runs from the request life cycle, asynchronous communication between services, persistence, caching layers and its complexities; you can translate Systems Design into infrastructure and bridge the gaps of understanding with the software engineering team.
You understand the challenges of modern multi-tenancy SaaS software and how it impacts all areas of SRE ownership, from Observability, DR, DX, etc.
You have critical thinking around Architectural choices and their impact on data consistency, performance, scalability and maintainability, you are also able to communicate them clearly across all engineering teams.
As a Director you'll help shape the future of the SRE/DevOps organization, and mature our security and continuity processes while providing reliable and future-proof infrastructure components for all engineering teams.
The SRE team is composed of 6 engineers, mostly seniors and tackling big challenges including:
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com