Senior Brand Design Manager

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

We raised $29 million in secondary funding in April 2024 after our $30 million in Series C round in 2022. We have more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Creative Team:

As Creative Senior Manager, you will lead the creative team with direct ownership of the Gorgias visual identity. Reporting to the Director, Integrated Marketing your team serves as the creative studio for the entire organization and lead the direction of our brand, visual identity and marketing design standards across our GTM org. Channels including our website, one-pagers, animations, sales decks, social channels, trade show booths, and more.

What You’ll Do:

Work cross-functionally to uncover and define creative and business outcomes through design. Leading a team of creative professionals and freelancers, you’ll be responsible for ensuring brand consistency and continuous improvement in our design standards and methods of delivery.

• Team Leadership : Effectively manage and level up your team of creative professionals for quality, consistent output, that meets the needs of the wider business
• Cross-functional Collaboration: Work closely with internal stakeholders to determine to transform requirements into compelling design solutions.
• Time & Project Management: Innately understand the trade-offs in projects and priorities to optimize for the outputs that has the greatest impact on the business
• Digital Design Expertise: Direct the design process for our website and digital channels, prioritizing usability and accessibility from concept to launch.
• UI/UX Excellence: Work with our in-house web team to create intuitive and conversion rich user interfaces
• Prototyping and Iteration: Build interactive prototypes to test design concepts, iterating based on user feedback and insights.
• Motions and video direction: Work with internal resources and freelancers to bring to life motion and video projects that support the entire organization.
• Design System First: Actively contribute to the development and refinement of our design system, ensuring consistency and scalability across internal and external design outcomes.
• Use problem-solving skills to break down complex problems and facilitate discussions with cross-functional teams, enabling effective decision-making and the creation of impactful design solutions

Who You Are:

You balance a passion for design excellence with leadership. This role is ideal for a versatile and hands-on creative manager who thrives in cross-functional teams and is driven to build a world-class brand and team.

• An intimate understanding of design, copy and web best practices/guidelines
• Deep expertise in modern design / project management tools including Figma and Asana
• Proven team leadership and freelancer management skills
• Proven experience leading digital design projects, particularly in a SaaS environment
• Excellent communicator that values honest feedback, continuous improvement, and proactivity
• A strong understanding of brand development and multichannel marketing concepts
• Strong background in UI/UX design, with a portfolio showcasing excellence in creating user-centric digital experiences.

Bonus Skills:

• Talents in illustration, storyboarding and motion design would be welcomed additions to this role.
• Experience in the Ecommerce space and understanding of the market
• Experience in a high-growth SaaS company

This is a unique chance to craft the function of a newly minted creative team and play a significant part in shaping the user experience of a leading SaaS product.

Why join us

• 🚀 We're among the fastest-growing startups in the eCommerce ecosystem
• 🦄 We've built an extremely efficient go-to-market engine
• 🥇 Work with a talented team you'll learn a lot from
• 🙏 Join a company where automation and good & clean data are core beliefs shared by all
• 🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

Perks and Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 M3 Max MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• ✈️ For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation are handled by Gorgias).
• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is a video from our last company retreat in Spain in 2024, when we were a total of 300 people!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• • Raised our Series C-2 for $29M in May 2024: Article Here ⬅️
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com