Senior Full-stack Engineer Reactjs/nodejs

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Chat Widget Team

The Chat Widget team is in charge of maintaining and expanding the functionality of the widget product. The widget provides live chat capabilities but also acts as a platform for a set of automated tools that are developed by other teams. The team is also responsible for integrating these tools to ensure a great experience for the end user.

What You’ll Do

• Enhance and expand the functionality of the chat - we have a clear vision for the future of our product and there’s a lot to build!
• Explore and implement performance improvements.
• Work with other teams to help embed the products they develop inside the chat.
• Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities.
• You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort.

Who You Are

• 6+ years of experience working with React and Node.js
• At least one professional experience working with Python
• You’ve demonstrated ownership in previous roles/ projects
• You’ve worked in a team environment

Nice to Have

• Experience with TypeScript
• Experience with WebSocket
• Experience working on live chat features or products is a big plus!

Company Benefits and Perks

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use Alan)
• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Join us! Resistance is futile!

You’ll fit right in if you care about working on applications that put the customers’ needs first. At Gorgias, we work hard so our customers have an easier job! We like working with people who “get stuff done” and are confident about pushing their code to production many times a day. You love to tear down roadblocks alongside a collaborative team. You’re also one of those people who cares about becoming a better engineer and human every day. Learning never stops; we help each other get better! If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• • Raised our Series C-2 for $29M in May 2024: Article Here ⬅️
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com