Alexandra Carmen Buză

Alexandra Carmen Buză is an experienced Customer Success Manager currently at Gorgias, responsible for delivering personalized support and automation for e-commerce brands. Previously, Alexandra held the position of Head of Customer Success and Support at Cartloop, where strategic development and team management significantly enhanced customer retention. Earlier roles include Customer Strategy Manager at Cartloop, Key Account Manager and Public Relations Specialist at Uber, and Customer Service Representative at Teleperformance. Alexandra holds a Bachelor's degree in Psychology from the University of Bucharest.