Maryann Bainter

Maryann Bainter has been working in the customer service field since 1997. Maryann began their career as Counter Help at Markey's Lobster Pool, where they were responsible for high volume 10-key data entry and cash handling, as well as order expediting and sandwich grilling. In 2001, they started working at the University of Massachusetts Lowell as a Reference Desk Assistant and Interlibrary Loan Assistant, where they learned Adobe Shockwave and familiarized herself with electronic resources. In 2003, they took on the role of Office Manager for a local dance school, where they were responsible for front desk/reception duties, interacting with parents and students, and creating marketing and enrollment materials. From 2006 to 2018, they worked as a Customer Service Manager and Customer Service Representative at StreetDelivery.com, where they coordinated and led an internal customer service team and a field team, reviewed performance data to monitor productivity, identified areas for process improvement, researched and processed 200+ orders per day, and contacted customers via phone and email. In 2018, they began working as a Customer Service Manager at GourmetGiftBaskets.com.

Maryann Bainter's education history includes a BA in Philosophy from the University of Massachusetts Lowell and a diploma from Winnacunnet High School. Additionally, Maryann has obtained certifications from Salesforce Trailhead in Call Center Integration for Lightning Experience, Customer Retention for Managers, Customer Service in the Fourth Industrial Revolution, Data Management, Data Modeling, Forumlas & Validations, Lightning Experience Customization, Lightning Experience Reports & Dashboards, Salesforce Mobile App Customization, Salesforce Platform Basics, and Team Engagement for Customer Service Managers.