Melody Andersen

Melody Andersen is an experienced professional in customer relations and operations management with a focus on enhancing customer experience and increasing revenue. Currently serving as Operations Manager for Customer Relations at the City of Southlake, Texas since June 2020, Melody previously held key leadership roles at American Airlines, US Airways, and America West Airlines. As Director of Customer Planning at American Airlines, Melody successfully drove initiatives that generated over $100 million in additional revenue and improved customer experiences during significant operational changes. With a strong background in managing budgets and leading teams, Melody has consistently focused on simplifying processes and implementing innovative solutions throughout a career that began with a Bachelor of Applied Science in Geography from California State Polytechnic University-Pomona.