Danielle Moneypenny

Danielle Moneypenny has a diverse work background with experience in customer service, copywriting, event coordination, marketing, and mentoring.

At GRAIL, Danielle worked as a Client Services Representative II, handling inbound calls and providing product education to customers. Danielle also managed the Intercom system and organized a team of customer service members to utilize the live chat feature. Additionally, Danielle added new provider accounts to SalesForce and activated their access to the provider portal and billing.

Prior to GRAIL, Danielle was a Client Services Representative II at Myriad Genetics. In this role, they took incoming calls and educated patients on prenatal products. Danielle offered billing options through insurance, financial assistance, and payment plans. Danielle also worked on internal projects and mentored new hires in call-taking. During their time as a Patient Advocate at Myriad, Danielle built strong relationships with patients and healthcare providers, focusing on Myriad Oncology products. Danielle gained experience with insurance processes and developed excellent customer service skills through email and phone communication.

Before their roles at Myriad Genetics, Danielle was a Copywriter at Overstock.com. Their responsibilities included writing and editing creative product descriptions to improve SEO and enhance the customer experience. Danielle collaborated with buyers and partners to develop content strategies that boosted sales. Additionally, Danielle briefly served as an Event Coordinator at Overstock.com, assisting in the planning of internal and external events and organizing schedules for the Director of Events.

Danielle's early work experience includes a role as a Marketing Associate at Ladera Granola and as a Music Mentor at Fast Forward Charter School, where they used music tutoring to boost students' self-confidence and educational progress. Danielle also had an internship at KTVU News as part of their career development.

Danielle's career began as a Counselor/Cook at Westminster Woods Camp and Conference Center, where they served and cooked for a large number of campers, supervised activities, and interacted with families.

Overall, Danielle Moneypenny has a wide range of experiences in customer service, communications, marketing, event planning, and mentoring.

Danielle Moneypenny completed their education as follows:

From 2004 to 2008, they attended Summit Preparatory Charter, where they obtained a Diploma in Generals.

From 2008 to 2014, they pursued a Bachelor's Degree at Utah State University, majoring in Psychology/English.

In addition to their formal education, Danielle has obtained various certifications. In April 2022, they became a certified Talkdesk Agent through Talkdesk. In December 2022, they acquired certifications in "Build Your Skills In Customer Service" and "Customer Service: Motivating Your Team" from LinkedIn. Lastly, in June 2023, they completed a certification in "Using Gender Inclusive Language" through LinkedIn as well.