Project Manager, Gvmt. Saas Implementation (canada)

This Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.

As a Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. 

Please note, due to the networks and access this position has, candidates need to be able to obtain a Canadian government security clearance at the 'Secret' level if selected for this role. Therefore, candidates must be Canadian citizens to be considered for this position. 

Also, to be considered for this role you must be fully Fluent in French. The interview process will include a bilingual French assessment to determine proper fluency.

What your impact will look like:

• Manage medium-sized customer projects during the implementation lifecycle.
• Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.).
• Prioritize initiatives based on business needs and requirements.
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn.
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
• Create and maintain project plans, project status reports, and other relevant project documentation.
• Identify potential implementation risks and mitigation – as early as possible.
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals.
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team.
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products.

You will love this role if you have / are:

• Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role.
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients.
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
• Solid understanding of Customer Relationship Management (CRM).
• Proactive and data driven.
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Have excellent communications skills – listening, verbal, and written.
• Can help drive your team’s success and are a self-starter.
• Are bilingual (English and French) – required.

Other Traits for Success:

• Have served as a project manager for high-touch clients.
• Possess a Project Management Professional Certification or Equivalent.
• Have experience working with remote teams.
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
• Have previous experience with the AMANDA product is an asset.

Security & Privacy Requirement:

• Please note, due to the networks and access this position has, candidates must be able to obtain a Canadian government security clearance at the 'Secret' level if selected for this role. Therefore to be considered for this position, candidates must have Canadian Citizenship, 10 years of Canadian residency status, and pass an in-depth, government sponsored background check.
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.