Christina Shortall

Christina Shortall has a diverse work experience spanning over several years. Christina started their career at ARAMARK Uniform & Career Apparel as a Call Center Manager/Operations Manager, where they led inbound sales and service call center teams and achieved key performance indicators. Christina then joined DXL Group as a Call Center/Customer Service Director, where they implemented various strategies, including outsourced quality assurance, work from home program, and a customized store portal. Christina later became the Vice President of Customer Service and then the Vice President of Contact Center Operations & Store Communications. At Radius Bank, Christina served as the Vice President of Customer Experience, overseeing a cross-department User Experience team and managing customer feedback channels. Christina then joined LendingClub as the Customer Experience Director, focusing on integration activities after the acquisition of Radius Bank. Currently, they are working at Grasshopper Bank as the Director of Client Services.

Christina Shortall holds a Master of Business Administration (M.B.A.) degree in Management Information Systems (MIS) from the University of Hartford. However, the specific years of their enrollment or completion are not provided.