Domila McFarlane

Domila McFarlane is the current Customer Success Director at Grata. Prior to this, they held the title of Director of Customer Success at Grata for 1 year and 3 months. Before that, they were the Contributor Relations Manager at Visible Alpha for 11 months. Domila has also worked as a Relationship Manager at S&P Global Market Intelligence for 1 year.

Domila started their career at Panjiva where they worked for 4 years and 8 months. During their time there, they held various positions such as Manager of the Customer Success Team, Enterprise Customer Success Manager, Customer Success Manager, Junior Account Executive, etc.

As the Manager of the Customer Success Team, Domila was responsible for the ultimate success of Panjiva's Enterprise-level clients. This included customer onboarding, mid-lifecycle outreach, retention, and renewal.

In their role as the Enterprise Customer Success Manager, Domila provided proactive communication with customers to reignite or maintain customer relationships. Domila also frequently analyzed customer usage and satisfaction to adjust accordingly towards improvement.

As the Customer Success Manager, Domila conducted onsite and online webinar training and created customized training materials. Domila also mapped customer journey and lifecycle. Furthermore, they identified and developed new opportunities for expansion across the customer's business and collaborated with the sales team to ensure subscription growth.

In their previous role as the Junior Account Executive, Domila supported client growth and ensured that annual and monthly clients had a knowledgeable and responsive point of contact. Domila also owned the ultimate success of our annual and monthly clients and helped maximize the value that customers received from the data while strengthening and expanding our relationships.

Throughout their career, Domila has demonstrated their ability to build strong relationships with customers and provide them with excellent service. Domila is a skilled communicator and problem-solver who is always looking for ways to improve the customer experience. Her experience in customer success, sales, and account management makes their an asset to any organization.

Domila McFarlane has a Doctor of Law from Loyola University Chicago School of Law and a Bachelor of Arts from Yale University.

The team of Domila McFarlane, Customer Success Director, is small but mighty. Comprised of the VP of Engineering, the Director of Investment Banking Sales, the VP of Sales, the Lead Product Manager & Director, the Co-Founder & COO, and the Director & Enterprise Sales, this team is responsible for the success of Domila McFarlane's customers. The customer success managers report to Domila McFarlane and are responsible for ensuring that the customers are happy and successful.