Melanie Maier

Melanie Maier currently serves as the Head of Customer Service at Graubündner Kantonalbank since June 2022. Prior to this role, Melanie Maier spent over 20 years at Swisscom in various positions, including Leader Customer Care, where responsibilities included managing a team of about 20 employees, strategic planning, mentoring, and operational control. Melanie Maier also held roles as a Process Manager, Händler/Reparaturbetreuung, and in Customer Care, focusing on process improvement, project support, and customer service excellence. Educational qualifications include a Diplom in Bank- und Finanzdienstleistungen and various certifications in coaching and leadership.