Melanie Maier

Head Of Customer Service at Graubuendner Kantonalbank

Melanie Maier currently serves as the Head of Customer Service at Graubündner Kantonalbank since June 2022. Prior to this role, Melanie Maier spent over 20 years at Swisscom in various positions, including Leader Customer Care, where responsibilities included managing a team of about 20 employees, strategic planning, mentoring, and operational control. Melanie Maier also held roles as a Process Manager, Händler/Reparaturbetreuung, and in Customer Care, focusing on process improvement, project support, and customer service excellence. Educational qualifications include a Diplom in Bank- und Finanzdienstleistungen and various certifications in coaching and leadership.

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Graubuendner Kantonalbank

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Graubuendner Kantonalbank is a Switzerland-based company engaged in the provision of banking products and services. The Bank offers its products for private, corporate and institutional customers. The Bank's operations are structured into four divisions: the Private division, which includes private account, savings accounts, rent accounts, consultation and financial advice, among others; the Companies division, which includes accounts, cards, payment, investment advice, asset management, pension and insurance, mortgages and loans; the Private Banking division includes solutions, investment advice, asset management, financial planning, accounts, savings and mortgages, among others, and the Youth division includes accounts, cards and payment services. In addition, the Bank also offers investment and trading services and e-banking services.


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Headquarters

Chur, Switzerland

Employees

501-1,000

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