Latoya Simpson

LaToya Simpson is an experienced professional in customer success and management with a diverse background in various roles within the telecommunications industry and entrepreneurship. Currently serving as the Customer Success Team Manager at Great Minds since January 2023, LaToya also founded and owns The Candidly Speaking, LLC, a greeting card and stationery company focused on celebrating black images and experiences. Previous roles include Customer Service Manager at Humanetics and Quality Assurance & Customer Experience Supervisor at BullsEye Telecom, where LaToya managed multiple teams and developed quality assurance metrics. LaToya's foundational experience in human resources, complemented by a Bachelor's Degree in Human Resources Development from Oakland University, enhances strong leadership capabilities and a commitment to excellence in customer service.