Sophie Giesen

Sophie Giesen possesses extensive experience in strategic business consulting and customer contact operations. Currently serving as the Head of Customer and Enterprise Platforms at Great Southern Bank, Giesen has previously held significant roles such as Vice President of New Product at Afiniti and Head of Strategic Business Consulting for Australia and New Zealand at Genesys. Additionally, Giesen has contributed to public service through positions at Brisbane City Council and the Queensland Government's Smart Service Queensland, where responsibilities included operations management and directing customer contact initiatives.