Amy Higginbotham

Amy Higginbotham currently serves as the Head of Operational Customer and Delivery Improvements at Greater Western Water, focusing on transforming the Operations Control Centre into a proactive, data-driven decision-making hub. Previously, Amy held various roles at Melbourne Water, including Transition Manager for the EIMD Maintenance Contract, where the responsibilities involved managing infrastructure maintenance delivery, and Manager of Production Services at the Eastern Treatment Plant, overseeing technical support for sewage treatment and recycled water services. Earlier experience includes project management of safety systems and optimization engineering. Additionally, Amy worked as a Graduate Mechanical Engineer at AECOM Australia, designing mechanical services for building projects. Currently pursuing an Executive MBA at AGSM @ UNSW Business School, Amy holds a Bachelor of Engineering in Mechanical from the University of Melbourne.