Sharon Ritchie

Sharon Ritchie is an experienced professional with a strong background in systems and process improvement, learning and development, and customer experience management. Currently serving as the Systems & Process Improvement Lead at Greater Western Water, Sharon drives enhancements across the Growth & Development team. Previous roles at EnergyAustralia and AGL Energy include leadership positions where Sharon focused on performance optimization, CRM system implementation, and capability building through innovative learning solutions. With a degree from the University of Melbourne in Training & Development and additional certifications, Sharon has successfully managed teams and projects across diverse operational environments, consistently delivering training and process improvement initiatives to support organizational objectives.