Colleen McCarthy

Colleen McCarthy is a seasoned customer experience leader currently serving as the Head of Customer Experience at GreenSpark Software since February 2025. McCarthy has been an active member of the Customer Success Collective since January 2024 and previously held the position of Senior Customer Success Manager at Feefo from April 2024 to February 2025, where a significant focus on retention and growth led to a 95% customer retention rate and a 20% increase in annual recurring revenue (ARR). Prior to Feefo, McCarthy worked at AppFollow in various customer success roles, managing a diverse range of accounts with a total ARR of $2.5 million, achieving notable performance metrics. At Houghton Mifflin Harcourt, McCarthy managed a portfolio of 100 mid-market accounts and implemented strategies that resulted in significant improvements in customer health and retention metrics. McCarthy's educational background includes a Graduate Certificate in Fundraising Management from Boston University and studies at the University of Massachusetts Amherst.