Rachel Oguego

Rachel Oguego has a diverse work experience spanning multiple years. Rachel began their career in 2018 as a Chief Administrative Officer at the Standards Organisation of Nigeria in Kebbi State. In this role, they provided secretarial duties, managed office equipment maintenance, and coordinated schedules.

In 2019, Rachel joined Jumia Group as an Inbound Customer Service Representative, where they handled customer support and sales activities. Rachel continued this role until 2020 when they transitioned to become a Telesales Specialist within the same company, focusing on managing customer-related activities and maintaining product knowledge.

From 2021 to early 2022, Rachel worked at Jumia Group as an Assistant Sales Lead, responsible for customer service and education on corporate products and services.

Rachel's most recent role is as a Technical Support Specialist at Grey (YC W22) since March 2022. Rachel responds to customer queries and helps them navigate virtual account features.

Overall, Rachel Oguego has a strong background in customer service, sales, administrative support, and technical assistance.

Rachel Oguego attended the University of Lagos from 2013 to 2017, where they pursued a degree in History and Strategic Studies Education, specializing in Arts and Social Sciences Education. In addition to their formal education, Rachel obtained certifications such as "Become a Conversational Support Expert" and "Delivering a world-class customer support experience" from Intercom in April 2022. Rachel also completed the "SOFT SKILLS CERTIFICATION TRAINING" from Jobberman Nigeria in November 2021.