Marcela Mira

Marcela Mira is a seasoned professional in Customer Success Operations and Strategy with extensive experience spanning over two decades. Currently serving as Senior Manager at GreyOrange, Marcela leads process improvement initiatives within the Customer Success domain. Previous roles include Global Leader of Customer Onboarding at Acoustic and LATAM Project Manager at IBM, where responsibilities encompassed project management and client stakeholder communication. Marcela also served as Managing Consultant at Global MIRAcles Consulting, specializing in CRM consulting. Earlier in the career, Marcela held senior consulting positions at SAP and played key roles at Bank of America, including Treasury Management Sales Analyst and Banking Center Manager II. Marcela holds a Bachelor of Business Administration in International Business from The University of Georgia.