William A.

William A. is an experienced IT professional currently serving as IT Provider Manager at Groupe E since June 2019. Prior roles include ICT Operation - Service Management & Delivery at CISEL Informatique SA, where significant achievements involved reorganizing the Service Desk, improving support request processing times, and enhancing client communication and service level agreements. Earlier, William A. worked as ITSM Senior Consultant - Service Manager at d²X Expertise, where responsibilities encompassed IT processes analysis and change management for various governmental entities. William A.'s extensive background includes customer management and service level management in roles at Richemont International SA and Lancel, as well as technical and support management in earlier positions. William A. holds numerous certifications and trainings, including ITIL and project management courses.