Thai Nguyen

Thai Nguyen has extensive experience in customer success and management within the e-commerce sector. Since February 2015, Thai Nguyen has served as a Customer Success Manager at Groupe LDLC, overseeing a team of 10 and focusing on customer satisfaction through the monitoring of KPIs, anti-churn strategies, and process improvements. Additionally, Thai Nguyen acts as an ambassador for the Fondation Groupe LDLC, supporting projects in the environment and education. Previous roles include Senior Account Manager at Materiel.net, where responsibilities included managing disputes and technical assistance, and as the business owner at Charlie 44 informatique. Thai Nguyen's educational background includes degrees in network languages and law from Nantes universities, as well as a Baccalauréat in science and technology.