Irena Marcetic

Irena Marcetic is an accomplished professional with extensive experience in account management and client services, currently serving as an Account Manager at GroupHEALTH Benefit Solutions since June 2016. In this role, Irena excels at building strong client relationships, ensuring client retention and renewal, and providing claims management, leadership, and mentorship. Prior to this position, Irena was a Client Services Team Lead at GroupHEALTH, where responsibilities included relationship development, block of business management, and financial analysis. Irena's career also includes experience as a Health Benefit Administrator at the ICBA and an Individual Products Administrator at Alberta Blue Cross, demonstrating a strong background in client interaction, record keeping, and customer service excellence.