Birgit Bach-Valeur

Birgit Bach-Valeur is a seasoned customer experience professional with extensive expertise in managing global customer experience programs. Currently serving as the Lead Customer Experience Manager at GRUNDFOS since June 2018, Birgit drives improvement initiatives and collaborates with cross-functional teams to enhance customer satisfaction and loyalty. Previous experience includes roles as a Senior Insights Analyst at GRUNDFOS, a Senior Business Analyst at Siemens Gamesa and Siemens Wind Power A/S, and project management in survey research at Analysegruppen A/S. Birgit also operated as a consultant in marketing and market research before these roles, with early career experiences in marketing and sales. Birgit holds a Master’s degree in Business Administration from Aarhus University, complemented by studies at Université catholique de Louvain and Horsens Statsskole.