Ignacio Molinero

Head Of Customer Strategy & Performance Management at Grupo MASMOVIL

Ignacio Molinero has a diverse work experience spanning several companies and roles. Ignacio started their career at Kearney as a Summer Associate in 2009 and later became an Associate and Manager. In 2013, they joined TUI as the Head of Commercial Strategy. Ignacio then moved to Hotelbeds Group in 2016, where they served as the Commercial Strategy and Data Analytics Director, being a member of the Executive Committee and leading a team of over 110 employees. In 2022, Ignacio joined Grupo MASMOVIL as the Head of Customer Strategy & Performance Management. Their most recent position is with CaixaBank, where they serve as the Director of Customer Experience starting in 2023.

Ignacio Molinero obtained a Master of Business Administration (MBA) degree from IESE Business School, attending from 2008 to 2010. Prior to that, between 1999 and 2004, they pursued a degree in Telecommunications Engineering, earning their MSc. from the Universitat Politècnica de Catalunya.

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