Colby Pernela

Colby Pernela is an accomplished professional with extensive experience in player support and quality assurance within the gaming industry. Currently serving as Player Services Strategic Lead at GSN Games since April 2022, Colby was previously a Player Support Team Lead for the Riot Games Campaign at Keywords Studios from November 2017 to May 2021. This role involved managing a team of 10-15 agents, overseeing performance coaching, team logistics, and monitoring quality control processes. Earlier experience includes roles as a Quality Control Specialist and Player Support Specialist on the Riot Games Campaign, where Colby focused on ensuring compliance with support policies and enhancing customer satisfaction. Colby's career began as a Fast Food Supervisor at McDonald's, highlighting a solid foundation in leadership and customer service.