Kaitlin Keirsted

Kaitlin Keirsted has a diverse range of work experience spanning various industries. Their most recent position is as Chief of Staff at Guardian Bikes, where they are responsible for establishing organization-wide meeting and communication cadence, overseeing leadership and marketing meetings, and managing cross-collaborative special projects. Prior to this, they worked as a Customer Success Manager at Batch, where they assisted in developing customer onboarding efficiencies, oversaw brand account migration, and built a new mobile experiences ticketing system. Before joining Batch, Kaitlin held multiple roles at Guardian Bikes, including Head of Customer Experience and Customer Experience Lead, where they played a crucial role in building a customer experience team and implementing processes to maintain a high NPS score. Kaitlin also has experience in customer experience and social media management at Tuft & Needle, where they implemented customer experience across multiple social media platforms and developed training programs. Earlier in their career, Kaitlin worked in the service industry as a bartender at Four Peaks Brewing Company and a server at Zipps Sports Grill. Additionally, they have experience in education as an EFL Teacher at Sanguan Ying School, where they created curriculum and facilitated English debates with Thai-speaking students. Kaitlin also volunteered as an ESL Teacher at Luthern Social Services of the Southwest, teaching English to refugees, and spent time volunteering in Imizamo Yethu. Kaitlin began their career working as a Sales Associate at Windsor Fashions. Overall, Kaitlin's work experience showcases their expertise in customer experience, team management, project management, and communication skills.

Kaitlin Keirsted attended Arizona State University from 2007 to 2011, where they obtained a Bachelor of Arts (B.A.) degree in Global Studies and Religious Studies. In addition to their degree, they have also obtained certifications including a Certificate in the Study of Religion and Conflict from the Center for the Study of Religion and Conflict at Arizona State University, as well as a TEFL (Teaching English as a Foreign Language) certification from the TEFL Institute. The specific months and years in which Kaitlin obtained these certifications are not provided.