Guardian Financial Services
Kaila Gregory has a diverse work experience spanning over several companies and roles. Kaila started their career at Skandia, where they served as a Customer Services Assistant Manager and later became a Regional Sales Office Manager. During this time, they focused on improving customer experience, developing service changes, and influencing the wider business to support customer experience improvement initiatives.
In 2009, Kaila joined Old Mutual plc as a Customer Retention and Sales Support Lead Specialist. Here, they developed strategies to improve net client cash flow results and worked closely with stakeholders to implement generated ideas. Kaila also managed the Sales Support function, ensuring high-quality support was provided to sales and advisers.
After that, Kaila joined Old Mutual Wealth in 2016 as the Head of Strategic Adviser Support & Customer Retention. Kaila took on the responsibility of building and maintaining excellent relationships with internal and external customers, and actively sought feedback from financial advisers to enhance the company's proposition and service delivery strategies.
Currently, Kaila is serving as the Head of Customer Service at Guardian Financial Services since 2018. Unfortunately, specific information about their role and responsibilities in this position is not provided. However, their previous experience suggests their expertise in customer service and retention roles.
Kaila Gregory attended Maidstone Girls Grammar School from 1988 to 1991. Kaila then went on to Havant College where they studied from 1991 to 1993. The degree and field of study for both schools are unknown.
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Guardian Financial Services
Guardian is a famous name in financial services with a long history dating back to 1821. We’re re-entering the market with a new look for a new era – one that reflects our intention to continuously rethink and reinvent protection for the better. One thing hasn’t changed, and that’s our belief that nothing is more precious than those we love. But, because of a lack of trust and awareness, too few people protect themselves and their families from the financial consequences of illness and death. Working with advisers, we aim to change that. We’ve raised £180 million in funding to design, build and run an innovative insurance challenger to protect more families in the UK. And we believe there’s significant potential to grow the market with our fresh approach, based on our founding principles of creating greater trust and improving the experience for advisers. Our ambition is for every family to have protection that they truly believe in. We’ll do that by disrupting the market and challenging the typical way protection works. Our brand promise is ‘Life. Made Better.’ We aim to make life better for everyone. Customers’ lives will be made better for knowing that they, and their dependants, have cover specially designed to never let them down. And advisers’ lives will be made better for knowing that working with us will be effortless, and that our policies will help them give the very best advice. We’re implementing a phased market launch during 2018. We continue to seek talented, passionate people to join our visionary and dynamic team. Please get in touch at www.guardian1821.co.uk