Sandrine Nguyen

Sandrine NGUYEN is an experienced IT professional with a strong background in service delivery management. Currently serving as the EMEA SCC IT Manager at Guerbet since September 2014, Sandrine oversees a team of specialists managing Active Directory/Azure, Microsoft O365, and end-user services while ensuring adherence to budgetary constraints and service level agreements. Key achievements include leading the 2019 project for the EMEA user support model, which involved the implementation of an ITSM helpdesk solution based on ITIL processes, and restructuring remote support teams for enhanced productivity. Prior to this role, Sandrine held positions as the Helpdesk Manager at BCA Expertise and Service Desk Manager at HELPLINE, where responsibilities included performance analytics and managing call center operations for high-profile clients in diverse sectors, including beauty and luxury.