Diana Zambrano

Diana Zambrano is the Head of Customer Success at Guestit, with a background in hospitality management and a focus on employee development and guest satisfaction. With experience in roles such as Guest Relations and Service Manager at At Six and Senior F&B Supervisor, Diana has a strong foundation in training and improving procedures to enhance the overall guest experience. She has also held positions such as Restaurant Supervisor at Radisson Blu Strand Hotel and various trainee roles at Sheraton, where she developed skills in kitchen operations and event planning. Diana holds a Bachelor's Degree in Business Administration in International Hotel Management and certifications in service excellence and sommelier training.