Customer Service · United States
Overview:
Qsight, a division of Guidepoint, is looking to hire a Director of Client Success to help us manage a dynamic group of existing clients within our fast-growing data insights business. Our corporate clients in the medical Aesthetics and medical device sectors look to Qsight for highly actionable data-driven insights to inform tactical and strategic business decisions in areas such as: Aesthetic facial injectables and energy-based devices, professional-grade skincare, pain modulation, stroke interventions, and many more. This role will be responsible for growing revenue, minimizing churn, and maintaining high levels of customer satisfaction amongst our existing clients. The role will report to the General Manager of Qsight.
We are looking for an experienced Client Success leader to help us manage our broad base of existing clients across medical devices and Aesthetics. The Director of Client Success will be personally responsible for owning a critical book of business for Qsight, with an emphasis on growing revenue. Over time, a successful hire will help us build out, and lead, a scalable Client Success organization, including the hiring of additional team members, developing a structured framework for ongoing client communication, and implementing repeatable processes to support a growing client base. Experience in medical devices and/or Aesthetics is not required, but a strong understanding of how to grow and scale a data business and/or software business would be valuable.
This position can be remote. Ideal candidates MUST be comfortable working EST hours.
What You’ll Do:
What You Have:
What We Offer:
The annual base salary range for this position is $140,000 - $180,000. Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for performance-based incentives tied to the achievement of revenue objectives.
You will also be eligible for the following benefits:
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.
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