Mikhail Tikhonov

Mikhail Tikhonov is an accomplished professional with extensive experience in customer intelligence and product management. Currently serving as a Customer Intelligence Manager at Hager Group since September 2021, Mikhail previously held various roles at Allianz Trade, including Product Owner, Group Customer Insights Manager, and Customer Initiatives Manager, where responsibilities encompassed redesigning digital customer journeys, managing global NPS programs, and coordinating customer-centric initiatives. Earlier experience includes a strategic marketing internship at Euler Hermes and an engineering role in a research project at Bauman Moscow State Technical University. Mikhail holds a Master of Science in International Business from IÉSEG School of Management and an Engineer's degree in Automatic Control Systems from Bauman Moscow State Technical University.