Joe Grove

Joe Grove is an experienced professional in customer experience management, currently serving as the Group Customer Experience Manager at Halfords since January 2021, overseeing a comprehensive customer experience program across retail stores and garages. Prior to this role, Joe spent over a decade at npower, where responsibilities included developing customer experience strategies, designing journey improvements, and tracking commercial benefits, transitioning from Customer Journey Executive to Customer Experience Manager. Earlier experience includes managing advertising campaigns at npower and working as an Account Manager at JCDecaux. Joe holds a BA (Hons) in Business Management from Nottingham Business School, Nottingham Trent University.