James McKenzie

James McKenzie is a dynamic and accomplished leader with extensive experience in managing complaints functions within county councils, notably as Complaints and Payments Manager at Hampshire County Council since February 2022. With a strong background in customer relations, James has previously held significant roles such as Customer Relations and Complaints Manager for Children's Services at both Hampshire and Isle of Wight Councils, and Customer Service Team Leader at Appello UK, overseeing multiple teams and driving organizational improvement through data analysis and strategic oversight. Additional experience includes roles at LV= as Customer Service Team Manager and Operations Manager at the Independent Parliamentary Standards Authority, where James excelled in resolving complex complaints. James's educational background includes a Bachelor of Arts in Choreography & Dance from the University of Winchester.