Hanley Energy
Fiona McCourt is a seasoned professional with extensive experience in customer care and management. Currently serving as a Senior Service Administrator at Hanley Energy since July 2020, Fiona handles inquiries from customers, sub-contractors, and staff while efficiently logging support tickets. Prior to this role, Fiona held various positions at Kerry from July 2016 to June 2020, including Team Lead for the Strategic Meat Team, where responsibilities encompassed customer escalations and cross-functional representation, and Senior Customer Care Specialist, focusing on UK customer account management. Earlier experience includes roles at Foran Healthcare in export sales support and administration, as well as work with T.G. McCourt as a work rider and groom. Fiona holds a Diploma in Management Studies from Dublin Business School and has completed studies in Equine Nutrition and other educational pursuits.
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Hanley Energy
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Hanley Energy are global innovators in Critical Power and Energy Management solutions, with a stable of world-class engineers shared between European headquarters in Ireland (County Meath) and North America (Ashburn, VA). Our core capabilities cover the design, build, and commission of turnkey mission-critical solutions – delivering secure and reliable power from the grid all the way to the Hyperscale Data Center IT rack. Our advisory capability guides customers through the challenges of technology transformation allowing the realisation of operational efficiencies underpinned by Lifecycle Management, Service and Maintenance. In this way, we enable our clients to effectively manage their energy strategy, ensure 100% up-time and optimise their operational competitiveness. Our approach is to develop trusted partnerships with clients, as a specialist integrator, ensuring excellent delivery coupled with cost-effective technology solutions. Our values are: Service Excellence + Quality + Innovation + Partnership • Service Excellence: Committed to superior customer service. • Quality: Strive for technical excellence and high-impact results. • Innovation: Being innovative to achieve exemplar solutions. • Partnership: Building mutual trust and dependability.