Tom Shaw

Tom Shaw's work experience includes:

- Current position as a Customer Service Lead at Hannaford Supermarkets, where they manage front end scheduling and employee priorities, supervises various front end tasks, and assists customers.

- Previous role as a Quality Assurance Analyst (available for work) at a self-employed capacity, where they facilitated and contributed to quality software testing and documenting activities within an Agile team framework.

- QA Engineer at VENTURE.co, where they performed manual workflow, exploratory, and regression quality assurance testing on complex Private Equity software and created comprehensive instructions and test cases.

- Independent Contractor with experience as a Construction Sub-Contractor and Quality Assurance Analyst, working on residential remodeling projects and testing specifications for the State of Vermont's new website.

- Implementations Operations Specialist at Dealer.com, where they configured website features and performed quality assurance to support protocols and meet customer launch schedules.

- Associate Quality Engineer at Allscripts, where they participated in Agile team meetings and implemented, designed, reviewed, executed, and updated test strategies and cases.

- Quality Assurance Analyst at iSystems, LLC, where they conducted thorough testing of web-based software integration and collaborated with developers, product owners, and technical writers.

- Wealth Management Financial Reporting Representative and Loan Servicing Financial Control Representative at People's United Bank, where they balanced reconciliations, tracked securities positions, posted transactions, and reviewed accounts.

- Pension Administrator at Future Planning Associates, Inc., where they maintained customer accounts, posted trade activity, and uploaded trade files.

Note: Some start and end dates are missing.

Tom Shaw attended Champlain College from 2003 to 2007, earning a Bachelor of Science degree in Business Administration and Management.