Nathalie Shawcross

Nathalie Shawcross has a diverse work experience spanning various industries and roles. Nathalie is currently the Head of CRM & Colleague Tools at Hargreaves Lansdown. Prior to this, they worked as the Head of Service Delivery at CX-Consultants from 2021 to 2022. Nathalie also held positions at GoDaddy as a CRM Senior Product Manager from 2019 to 2021, at Walmart GBS as a Global Product Owner for Oracle Service Cloud from 2015 to 2019, at NHS Supply Chain as a CRM specialist and Marketing Manager from 2010 to 2015, at the University of Derby as Deputy Marketing Officer from 2009 to 2010, at Associa (NFU) as a Marketing Manager from 2007 to 2009, at AFI-Uplift Limited as a Marketing Executive from 2005 to 2007, at Intimas as an Account Manager from 2004 to 2005, and at Nottingham Forest Football Club as a Secretary to Safety Officer from 1995 to 2002.

Nathalie Shawcross completed their undergraduate studies at the University of Birmingham from 1999 to 2002, earning a BA (HONS) in Tourism Business Management with a focus on Marketing, International Marketing, and Tourism Management. Nathalie pursued further education at the University of Derby from 2006 to 2008, obtaining a Postgraduate Diploma in CIM. In 2018-2019, they studied at the Chartered Management Institute and obtained a CMI Level 5 Diploma in Management and Leadership.