SM

Sophie M.

Lead Commercial Customer Success Manager at Harness

Sophie M. has a diverse work experience spanning multiple roles and industries. Sophie began their career as a National Science Foundation Research Fellow at the National Science Foundation, where they worked on predicting protein conformational changes using computational methods. Sophie then worked as a Software Engineer at Volt Athletics, developing software solutions. After that, Sophie joined Target as a Software Engineer, where they developed a platform for monitoring the health of registers in Target stores. Sophie then transitioned to Microsoft, where they worked as a Technical Customer Success Manager. Currently, Sophie is working at Harness as a Lead Commercial Customer Success Manager. Their responsibilities include ensuring customer satisfaction and success in adopting the company's products.

Sophie M. holds a Bachelor's degree from Mount Holyoke College, with a major in Computer Science and a minor in Art History. Sophie obtained additional certifications, including "Microsoft Certified: Azure AI Fundamentals" from Microsoft in September 2020, "Accessibility in Action" from Microsoft in April 2020, and "Azure Fundamentals" from Microsoft in June 2019.

Links

Previous companies

National Science Foundation logo
Target logo

Timeline

  • Lead Commercial Customer Success Manager

    August, 2022 - present

  • Technical Customer Success Manager

    March, 2021

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