Gemma F.

Gemma F. is an experienced operations leader with a robust background in mortgage processing and compliance. Currently, Gemma serves as the Director of Operations and Head of Operations at Harpenden for Intermediaries, since February 2022. Prior roles include Mortgage Processing Manager at Foundation Home Loans (April 2019 - February 2022), Mortgage Operations Manager at Castle Trust (February 2016 - April 2019), and Compliance Advice Manager at Nationwide Building Society (April 2014 - January 2016). Additional experience includes positions at ING and GMAC-RFC, where Gemma demonstrated expertise in managing operational risk, ensuring compliance with mortgage codes, and enhancing team performance. Educational background includes attendance at Sandhurst School sixth form from 1999 to 2001.