Hastings Direct
Matthew Stevens has a strong and diverse work experience spanning over two decades. Matthew started their career as an Account Manager at AXA PPP healthcare in 1997 and later worked as an Associate Director at Digitas and a Marketing Account Manager at General Motors - OnStar.
In 2002, Matthew joined Domestic & General as a Site Operations Manager, where they had overall responsibility for operational and commercial performance for multiple contracts. Matthew held this role until 2007.
From 2007 to 2015, Matthew worked at Bupa Global, where they held various roles including Head of Customer Services, Head of Global Administration, and Head of Claims Management.
In 2015, Matthew joined Hastings Direct as the Customer Claims Director, responsible for ensuring a smooth and seamless claims experience for customers. Matthew later became the Director - Counter Fraud, a role they currently hold.
Matthew Stevens completed their BA Hons in Business Studies from the University of Greenwich from 1991 to 1994. Following this, they pursued an MSc in Computer Science at Swansea University from 1994 to 1995.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.