Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.

Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.

A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. 

The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.

Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.

Insurance

Hastings Direct

Adam Malcolm

Pamela Middleton

Jatin Patel

Julie Taylor

Laura Leake

Tom Gumbrell

David Walker

Sasha Jory

Simon Legg

The Quality Assurance and Improvement Team at Hastings Direct is responsible for ensuring that the company’s insurance products and services meet high standards of quality and compliance. They implement and oversee quality control processes, drive continuous improvement initiatives, and govern operational practices to enhance customer satisfaction and operational efficiency. By collaborating closely with other teams, they help maintain Hastings's commitment to providing straightforward and reliable insurance solutions while fostering a culture of excellence across the organization.

Quality Assurance and Improvement Team

Data and Analytics Team

Claims and Underwriting Team

Technology and Engineering Team

Quality Assurance and Improvement Team

About

Team members

Other teams at Hastings Direct

Data and Analytics Team

Claims and Underwriting Team

Technology and Engineering Team