Quality Assurance and Improvement Team

The Quality Assurance and Improvement Team at Hastings Direct is responsible for ensuring that the company’s insurance products and services meet high standards of quality and compliance. They implement and oversee quality control processes, drive continuous improvement initiatives, and govern operational practices to enhance customer satisfaction and operational efficiency. By collaborating closely with other teams, they help maintain Hastings's commitment to providing straightforward and reliable insurance solutions while fostering a culture of excellence across the organization.