Ben Morgan

As Vice President – Customer Operations, Ben Morgan is responsible for Hawaiian Telcom’s Central Office, Dispatch and Field Operations (installation, repair and construction technicians) teams, and the company’s Network Support Services Operations Center. He is also responsible for leading and guiding the Customer Experience program.

Previously Mr. Morgan served as Vice President – Customer Care and Network Reliability, a position he held since March 2014. He joined Hawaiian Telcom in October 2011 as Director of Customer Care, bringing with him more than a decade of technology and telecommunications experience. In March 2012, he took on an expanded role as Executive Director – Customer Care.

Before joining Hawaiian Telcom, Mr. Morgan served as Vice President – Voice Services for MegaPath, Inc. in Seattle, Washington. Prior to that, he held management and senior management positions at Speakeasy Inc. (now part of MegaPath Corporation). Mr. Morgan began his professional career at Amazon.com in 1999.

He earned professional certification in call center management from the International Customer Management Institute (ICMI).

Mr. Morgan serves on the board for HUGS, and has served on the State of Hawai‘i Enhanced 911 Board.