Lauren Ramgattie, MBA

Director, Customer Experience at Haystack Oncology

Lauren Ramgattie, MBA has a diverse work experience in the healthcare industry. Lauren currently works as the Clinical Operations Lead at Haystack Oncology, starting in April 2023. Previously, they held several roles at Invitae from 2017 to 2022. Lauren'sroles at Invitae included PMO Lead, Customer Experience; Contact Center Platform and Strategy Manager, Customer Experience; Phlebotomy Services Manager, Business Operations; and Diagnostics Kits and Fulfilment Operations Manager, Business Operations. Prior to their time at Invitae, Lauren worked at DNA Genotek from 2012 to 2017. At DNA Genotek, they served as the Senior Regional Manager - US North East, Channel and Regional - Asia Pacific, and Sales Development Representative. Lauren began their career as a Policy Analyst at Health Canada in 2011. Lauren's extensive experience in various roles within the healthcare industry showcases their expertise in clinical operations, customer experience, business operations, and sales.

Lauren Ramgattie, MBA, has a strong educational background with a focus on business management. Lauren obtained their Executive MBA from the Telfer School of Management at the University of Ottawa, completing their studies between 2017 and 2019. Prior to that, they earned a Bachelor of Science degree in Biology from the University of Ottawa, graduating between 2005 and 2009. In addition to their formal education, Lauren has also obtained certifications in various areas. Lauren completed the "Creating Exceptional Customer Experiences" certification from Carew International in January 2021. Lauren is also certified as a "Complete Agile Project Manager" by the Project Management Institute. Moreover, they have completed the Google Data Analytics certification provided by Google.

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Timeline

  • Director, Customer Experience

    May 1, 2024 - present

  • Clinical Operations Lead

    April, 2023