Margie Jape

Margie Jape is a seasoned professional in service and experience design, currently serving as a Senior Service & Experience Designer at HCF Australia since March 2024, where design leadership focuses on creating exceptional member experiences. Prior experience includes serving as Design Manager for Innovation & Venturing at IAG, leading a multi-disciplinary design team, and defining a vision that aligns with corporate strategies. Additionally, Margie held roles such as Strategic & Service Design Lead at Firemark Labs and Service Designer at AGL Energy, emphasizing human-centered design and strategic value in service offerings. Margie's earlier positions include leadership in marketing and digital roles at Healthscope and Nurturecare. Educational qualifications include a Bachelor of Business from Swinburne University of Technology and a Design-Led Strategy certification from the University of Sydney.