Apurva Doshi

Apurva Doshi is an accomplished professional with extensive experience in customer experience management and digital engagement within the banking and telecom sectors. Currently serving as Vice President at HDFC Bank since October 2016, Apurva leads digital customer engagement initiatives for collections and drives strategy development through innovative communication methods. Previously, Apurva held key roles including Deputy Vice President at SmartConnect Technologies and Manager at Etisalat DB Telecom, focusing on solution architecture, contact center strategies, and business process enhancement. Educational qualifications include an MBA in Information Technology from United Business Institutes and a Post Graduate Diploma in Computer Application from C-DAC.