Darshak Shah

Darshak Shah has extensive experience in customer service and grievance management, currently serving as Deputy Manager at HDFC Life since March 2019, where responsibilities include resolving customer grievances, facilitating service improvement, and implementing process enhancements. Prior roles include Associate Manager at HDFC Life, Customer Service Sales Assistant at PaySense, and Priority Relationship Executive at Auto Hangar India, focusing on customer complaints and loan processing. Additionally, experience as CRM Trainer at Realty Redefined involved liaising between clients and technical teams to meet business requirements, alongside expertise in written communication at Vodafone, addressing escalated complaints and conducting root cause analysis. Darshak holds a Bachelor's degree in Business/Commerce from Vinayaka Missions Sikkim University and has educational qualifications from both Devkaben Kalyanji Virji Chheda College of Commerce and Manjunatha Vidyalaya.