Dhillon Singh

Dhillon Singh has a diverse work experience spanning over a decade. Dhillon began their career at StarHub as a Customer Affairs Executive, where they resolved complex cases and ensured the quality of written communication. Dhillon then worked at Formul8 Pte Ltd as a Copywriter, pitching and executing campaigns for clients such as Marina Bay Sands and Hilton Worldwide.

Following this, Dhillon joined Saatchi & Saatchi as a Copywriter, leading creative campaigns for clients like Asus, Hyundai, and Prudential. Dhillon also played a key role in winning new business pitches. After that, they worked at MRM//McCann as the Head of Content & Copy, leading the copy team and building up the agency's content marketing capabilities. Dhillon worked with major clients such as Intel, Cisco Systems, and Unilever Food Solutions, producing award-winning work.

Dhillon then joined Publicis Sapient as an Associate Director, Experience Strategy. Dhillon led digital transformation projects for global clients in the pharmaceutical and FMCG industries, driving cost savings and delivering successful outcomes. Dhillon also served as a Content Strategy Lead, overseeing website revamps and achieving significant improvements in user experience and traffic.

In 2019, Dhillon joined HMI Group as the Head of Digital Marketing, responsible for implementing digital marketing strategies. Dhillon later became the Vice President of Digital Experience & Strategy, leading initiatives to enhance the company's digital presence. Currently, they hold the position of Vice President of Customer Experience Management.

Additionally, Dhillon has been a CX Mentor at adplist.org since 2021, where they provide guidance and expertise in customer experience. Throughout their career, Dhillon has demonstrated a strong commitment to delivering impactful results for their clients and organizations.

Dhillon Singh attended Singapore Management University from 2019 to 2020, where they pursued a Senior Internationalisation Talent Programme in International Business. Dhillon had previously completed a Bachelor's Degree in Mass Communication/Media Studies from Oklahoma City University, where they studied from 2004 to 2007. Dhillon also attended Anglo-Chinese School (Barker Road), although no specific degree or field of study information is provided. In terms of additional certifications, Dhillon obtained certifications in Technology for Product Managers and Enterprise Architecture Foundations from LinkedIn in an unspecified year, as well as a certification in NICF Strategic Product Management from the National University of Singapore in 2018.