Account Manager

Account Managers support multiple accounts with an opportunity to lead on special projects and other key company and client initiatives. They have a passion for public relations and a proven track record of success on behalf of clients. They have agency or in-house senior level client management experience and skills, as well as a deep understanding of the PR, strategic communications, and healthcare/biotech/medtech landscapes; and a proven ability to set strategy, prioritize tasks, manage teams and projects/campaigns, and deliver accountable results.  

Account Managers are detail oriented and have the ability to organize themselves, their teams and client activities successfully. Above all, they are passionate about healthcare public relations and the biomedical industry, are driven, collaborative team players, and support our collective desire to be the best in our field.

This will be a hybrid role that requires the employee to be within a commutable distance from our main locations:

• San Francisco, CA

• Los Angeles, CA

• San Diego, CA

• New York, NY

• Philadelphia, PA

Responsibilities

• Take the lead in managing account teams, projects and programs

• Develop, organize and manage PR and IMC campaigns

• Develop and maintain deep knowledge of clients and the industry, including trends and issues that may affect clients, their competitors and stakeholders

• Provide strategic counsel to clients to aid their PR and broader marketing campaigns

• Guide the development of and deliver client-ready written materials, including press releases, client communications, social posts, ensuring documents are accurate and aligned with client strategy

• Lead client discussion on projects, both on team calls and in 1:1 communications to keep clients informed of status and next steps

• Work with team to develop strategic recommendations and presentations to clients, based on data and insights

• Develop media strategy and pitches and pitch stories to reporters/outlets; oversee team pitching efforts

• Offer insights and strategic recommendations to clients, influence decisions

• Report on project outcomes, metrics, analytics

• Own portions of the new business process, including developing insights from research to impact strategic recommendations, as well as tactical development

• Monitor team billing and flag discrepancies, possible over/under billing; advise team on billing status

• Coach and mentor staff; provide constructive feedback to help develop agency colleagues

• May have direct reports; meet weekly with team and help them set and achieve their professional goals

Accountability

• Manages teams’ time to hours allocated

• Alerts account lead to challenges or obstacles

• Meets or beats deadlines and manages team to deadlines; clearly communicates when deadlines shift and reallocates resources according to priorities

• Independently manages projects and programs; client-ready deliverables reviewed for accuracy, client preference, and strategic alignment

• Offers proactive ideas and solutions based on experience

• Works according to H+C Operating Principles in all interactions

• Represents the agency responsibly to H+C clients and new business prospects, adding value whenever possible

Qualifications

• Minimum 5 years (AM) to 7 years (SAM) healthcare agency experience or mix of agency and in-house pharma/biotech/medtech experience

• B.A. or B.S degree in communications, marketing, business administration or related field

• Excellent time management skills and attention to detail

• Proficient at media materials development, excellent written and verbal communications skills

• Ability to perform under pressure in a fast-paced environment while maintaining a positive, collegial work environment

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

H+C is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that H+C is a place where everyone can thrive.