Patient Access Director

ABOUT HEALTHRISE

Here, opportunity is limitless. Energy is abundant. Ambition is rewarded. Join us at the intersection of expertise and execution and become an integral part of our exceptional HealthRise team. We dive into and solve complex problems every single day for our many partners in healthcare. They receive robust returns. We reap the rewards.

THE OPPORTUNITY

The Director will work side-by-side with a hospital’s revenue cycle team to implement revenue cycle solutions. The Director will serve as the lead for driving HealthRise initiatives utilizing analytics to improve existing and future-state processes to achieve world-class performance.

This position will require traveling to client sites four days a week and to our corporate headquarters in Southfield, Michigan. The location of the client site varies, so candidates must be flexible with travel.

KEY RESPONSIBILITIES

Provide consulting services to partners in one or more areas of the healthcare revenue cycle, which includes:

• Patient access (scheduling, preregistration, insurance verification/financial counseling)

• Registration /Admission (ED, inpatient, outpatient, ambulatory)

• Familiarity with Patient financial services (charge capture, pre-billing, billing, follow-up, cash posting, account resolution)

• Decision support and analytics

• Identify client barriers in achieving operational excellence

• Understand client business metrics and results

• Identification of the root causes of denials and development of an effective management plan and proactive approach to denial prevention.

• Evaluate and analyze client data to understand trends in all areas of the operation

• Development of options and recommendations for client improvement

• Collaborate with client revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions

• Provide informed feedback to HealthRise and client executives including assessments of processes, standards, suggestions, and improvements

• Develop work plans, project tasks and manage projects in accordance with the budget

• Provide interim staffing services as required

CANDIDATE PROFILE

A Director must have vast experience in project and/or program management. He/she must possess outstanding communication, listening, and interpersonal skills and be comfortable directing or challenging clients and coworkers. The successful candidate will be able to establish credibility and rapport quickly with a broad set of partner and internal team members. He/she will have an understanding of the healthcare revenue cycle and will be able to drive strategic planning and change management activities in this area.

The ideal Director candidate represents and demonstrates our CORE VALUES:

• ALL IN – We all work collectively toward the same goal: brightening our company’s
• HEALTHY RELATIONSHIPS – We are trustworthy and accountable, establishing strong, lasting bonds with our partners and each
• CONTINUOUS IMPROVEMENT – We aim to improve every day, both personally and professionally.
• COMPETITIVE – We push and encourage each other to be the best, knowing our team becomes stronger when we strive for greatness
• EXCELLENCE – We aspire to get it right every time, delivering professional, high quality