Steve M.

Steve M. has extensive work experience in the field of technology operations and management. Steve currently holds the position of Head of Cloud and Platforms at Healthscope since October 2022. Prior to this, they worked as a Technology Operations Manager at Healthscope from January 2022 to October 2022.

Before joining Healthscope, Steve M. worked at Metricon as a Delivery Manager - Service Operations from May 2020 to December 2021. During their time at Metricon, they achieved significant milestones such as improving the incident management process, streamlining the new starter onboarding process, and implementing changes to the Service Desk tool for enhanced performance monitoring.

From December 2018 to May 2020, Steve M. served as the Manager, Client Delivery at illion, where they successfully delivered projects, implemented new tools for project performance monitoring, and established KPIs to ensure timely delivery and customer satisfaction.

Prior to that, they held various management positions at BDO, Jetstar (HCL Technologies/Tech Mahindra/Lincom Solutions), Jetstar (Lincom Solutions), Toyota Tsusho Australasia, SP AusNet, Merri Health, and Moonee Valley City Council.

Overall, Steve M. has a proven track record of successful project delivery, process improvement, and team leadership in the technology operations field.

Steve M. has a Bachelor's degree in Computing from Monash University, which they obtained between 1996 and 1998. Steve also has a Bachelor's degree in Information Management and Systems (Honours) from the same university, which they obtained in 1999. In 2007, they completed a Certificate in Business (Project Management) from Swinburne University of Technology. In 2010-2011, they pursued a Graduate Certificate in Business Administration from Swinburne University of Technology.

In addition to their formal education, Steve M. has obtained various certifications. These include "Putting ITIL® into Practice: Problem Management Techniques" from LinkedIn, "JIRA Fundamentals" and "Foundations for Cloud Architecture" from Pluralsight, "Jira Essentials," "Jira Essentials with Agile Mindset," and "Jira: Basic Administration" from Atlassian, "Cert Prep: Certified Scrum Master," "Delegating Tasks," "Digital Transformation," and "Triple-Threat Project Professional" from LinkedIn, "Scrum Fundamentals Certified (SFC)" from SCRUMstudy - Accreditation Body for Scrum and Agile, and "Scrum Master Certified (SMC)" from Scrum.org.